mysterydeli

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Refund and Returns Policy

Last Updated: 24/11/2025

At MysteryDeli, we aim to provide a fair and transparent experience for all users. This Refund & Returns Policy outlines the terms under which refunds may be requested for paid services, subscriptions, and advertising features purchased on our platform.

By using MysteryDeli, you agree to the terms stated below.

1. Digital Services & Listings

Since MysteryDeli provides digital services such as service listings, featured placements, and promotional visibility, all purchases are considered intangible and non-physical products.

Once a service or listing is activated, it is generally non-refundable, except under the conditions outlined below.

2. Refund Eligibility

You may request a refund if:

  • You were charged incorrectly or multiple times for the same service
  • A technical error prevented your purchased feature from activating
  • The service purchased was not delivered as described
  • You cancelled your subscription within the allowed trial period (if applicable)

Each request will be reviewed individually.

3. Non-Refundable Cases

Refunds will NOT be issued if:

  • You change your mind after activating a listing
  • Your service did not generate expected results or leads
  • You failed to use purchased features within the subscription period
  • Your account was suspended for violating our Terms & Conditions

4. Subscription Cancellations

You may cancel your subscription at any time through your account dashboard.
Cancellation will stop future billing but does not guarantee a refund for the current active billing cycle unless explicitly stated.

5. How to Request a Refund

To request a refund, please contact our support team with the following details:

  • Your account email
  • Transaction ID or proof of payment
  • Reason for refund request

📧 Email: support@mysterydeli.com
Refund requests are typically reviewed within 3–5 business days.

6. Processing Time

Approved refunds will be processed within 5–10 business days, depending on your payment provider.

7. Dispute Resolution

If you are unsatisfied with the outcome, you may escalate the issue through our support system for further review and resolution.

8. Policy Updates

MysteryDeli reserves the right to modify this Refund & Returns Policy at any time. Updates will be reflected on this page with a revised date.

9. Contact Information

For questions regarding this policy, please contact:

📧 Email: support@mysterydeli.com
🌐 Website: www.mysterydeli.com